Thank you for shopping at Camping Canopy. We aim to ensure our customers are satisfied with their purchases.
Our products are primarily fulfilled through print-on-demand services, including Printify and other print-on-demand services, which come with specific return limitations. Please read our policy carefully to understand your rights and obligations.
1. Print-on-demand orders
- Nature of Products: Our print-on-demand providers produce items uniquely once ordered. Due to this bespoke approach, certain return reasons, such as a change of mind or ordering the wrong size or color, aren’t supported.
- Damaged or Erroneous Products: In cases where you receive a damaged item or one with manufacturing errors, our print-on-demand providers typically offer replacements or refunds if reported within 30 days of delivery. Clear photographic evidence is required for such claims.
- Refund Process: Refunds due to manufacturing errors or damages are initially issued to our account with the print-on-demand service. We then ensure the transfer to your original payment method.
- Print Placement Tolerance: For Direct-to-Garment (DTG) products, a minor variance of up to 0.5″ in print placement is acceptable and not considered a defect.
- Undeliverable Orders: For orders that cannot be delivered successfully, we provide the options for a replacement (with an added charge) or a partial refund.
2. Return period
All returns or exchanges must be initiated within 30 days from the date of purchase. After this period, we cannot offer a refund or exchange.
3. Eligibility for return
- Condition: Items should be unused, in the same condition received, and in the original packaging. Proof of purchase is mandatory.
- Exemptions: The following items cannot be returned:
- Perishable goods (food, flowers, newspapers, or magazines)
- Intimate or sanitary goods
- Hazardous materials, flammable liquids, or gases.
- Gift cards and downloadable software products
- Specific health and personal care items
4. Partial refunds
Situations where only partial refunds are granted include:
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
- Books with evident wear
- Items not in their original state, damaged, or with missing parts are not due to our error
- Items returned after the 30-day period
5. Assistance
For queries or clarifications related to refunds and returns, please visit our contact page here.
